Comments on: What is a “Best Practice”? http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/ The Salesforce Heretic - Pushing the limits of On-Demand CRM Thu, 04 Dec 2008 19:16:06 +0000 http://wordpress.org/?v=2.0.4 by: Tom Stefano http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/#comment-924 Tue, 25 Jul 2006 18:01:58 +0000 http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/#comment-924 A best practice in any business should be determined by looking at historical data and analyzing what works and what does not. All businesses are not the same, therefore what one company might consider a best practice could be another's nightmare. The CRM system must be customizable to adopt business processes, monitor bottlenecks and deficiencies, and adjust methodologies accordingly without compromise. If your CRM system forces you to change your processes; then you are with the wrong provider. A best practice in any business should be determined by looking at historical data and analyzing what works and what does not.

All businesses are not the same, therefore what one company might consider a best practice could be another’s nightmare. The CRM system must be customizable to adopt business processes, monitor bottlenecks and deficiencies, and adjust methodologies accordingly without compromise.

If your CRM system forces you to change your processes; then you are with the wrong provider.

]]> by: Dave http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/#comment-34 Mon, 01 May 2006 23:17:17 +0000 http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/#comment-34 "Best Practice" implies alternatives. Feel free to use second-best practices or worst practices as you see fit. “Best Practice” implies alternatives. Feel free to use second-best practices or worst practices as you see fit.

]]> by: Apostle http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/#comment-29 Tue, 25 Apr 2006 08:05:44 +0000 http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/#comment-29 While they are titled best practices they are actually guidelines on the how to do a particular action. It does not always apply to any set Org. I’ve found them to be a pain in the butt on occasion since I have a way I do things. So do not think of them as set in stone you “HAVE� to do it this way. Rather it’s “here is a way to do it until you find your own style to doing things.� While they are titled best practices they are actually guidelines on the how to do a particular action. It does not always apply to any set Org. I’ve found them to be a pain in the butt on occasion since I have a way I do things. So do not think of them as set in stone you “HAVE� to do it this way. Rather it’s “here is a way to do it until you find your own style to doing things.�

]]> by: Kingsley 2.0 » Blog Archive » A Best Practice By Any Other Name http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/#comment-28 Sun, 23 Apr 2006 19:44:10 +0000 http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/#comment-28 [...] The Heretic is offended by the absolutist phrase “Best Practice.” I agree - there are very few absolute best practices, as Judi Sohn offers in the comments: Best Practice says that you apologize if you make an innappropriate body noise in public. Is that the best thing to do? No, the best thing is not to make the noise in the first place. But that wasn’t the question. [...] […] The Heretic is offended by the absolutist phrase “Best Practice.” I agree - there are very few absolute best practices, as Judi Sohn offers in the comments: Best Practice says that you apologize if you make an innappropriate body noise in public. Is that the best thing to do? No, the best thing is not to make the noise in the first place. But that wasn’t the question. […]

]]> by: Judi Sohn http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/#comment-27 Sun, 23 Apr 2006 18:20:41 +0000 http://sfdc-heretic.warped-minds.com/2006/04/23/what-is-a-best-practice/#comment-27 We're currently configuring SFDC for our nonprofit, and even though I could probably set it up myself, we're working with implementation partners because I want to learn Best Practices. What does that mean? Well, given a company of our size and structure (small, nonprofit), our needs (integration with GetActive, volunteer management, basic inventory management, grant tracking, mailing list management, etc.) "Best Practices" to me are those successes and mistakes that someone else has already made and learned from so I don't have to make and learn from them myself. So "Best Practices" is unique to the situation that it is being applied. Where does it say that it has to be "best" for everyone? It's "best" for people who have a similar common baseline. "Best Practice" for people with 10 fingers is to use a keyboard. For people with more or less than that, "Best Practice" is someething completely different. For your second question, see the answer to the first question. "Best Practice" is based on common assumptions. So assuming that your company is this size and this structure, and assuming that you use SFDC, best practice is... It doesn't mean that it's the best *period*, it means that it's the best using the same baseline starting point. Best Practice says that you apologize if you make an innappropriate body noise in public. Is that the best thing to do? No, the best thing is not to make the noise in the first place. But that wasn't the question. :-) We’re currently configuring SFDC for our nonprofit, and even though I could probably set it up myself, we’re working with implementation partners because I want to learn Best Practices.

What does that mean? Well, given a company of our size and structure (small, nonprofit), our needs (integration with GetActive, volunteer management, basic inventory management, grant tracking, mailing list management, etc.) “Best Practices” to me are those successes and mistakes that someone else has already made and learned from so I don’t have to make and learn from them myself.

So “Best Practices” is unique to the situation that it is being applied. Where does it say that it has to be “best” for everyone? It’s “best” for people who have a similar common baseline. “Best Practice” for people with 10 fingers is to use a keyboard. For people with more or less than that, “Best Practice” is someething completely different.

For your second question, see the answer to the first question. “Best Practice” is based on common assumptions. So assuming that your company is this size and this structure, and assuming that you use SFDC, best practice is… It doesn’t mean that it’s the best *period*, it means that it’s the best using the same baseline starting point.

Best Practice says that you apologize if you make an innappropriate body noise in public. Is that the best thing to do? No, the best thing is not to make the noise in the first place. But that wasn’t the question. :-)

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