Daily SaaS Links for 2006-04-28…
[Daily Post from Cesura ] Business Certainty: Gearing SLAs Toward the SaaS End-User "Amidst all the talk of uptime, “five nines,” and service level agreements (SLAs) it is easy to lose sight of the end-user. In many situations, agreeme…]]>
Thanks for the kind words. It’s appreciated. I admit that one of the main points of the blog is to promote internal discussion about topics that need further debating. I certainly don’t pretend to know ever nuaisance of an issue I talk about - but I also believe that we have a tendency at salesforce.com (and, frankly, as human beings in general) to look for excuses to dismiss ideas rather than find creative workarounds that people can live with (that is, unless we’re talking about working around missing features with s-controls!).
I don’t want to give the perception that salesforce.com is a closed environment as far as fostering and promoting ideas. Anyone can email any of the execs and you’re bound to get a response (and I don’t mean a pink slip). But I do admit that there’s a (false?) sense of security knowing I’m anonymous. Mostly because hopefully it’s pretty clear that I’m not doing this to further my career or position myself for something more - which is why, if I have anything to do about it, I’ll be keeping this anonymous.
I’ve enjoyed reading your blog and your posts around the internet. I’m a huge fan of customers that speak their minds about what we can do to improve - but still stick with us instead of jumping ship to another vendor. No BSing aside, I know we sometimes come off as arrogant and confident - we’re definitely proud of where we’ve gotten over the past six years - but the truth of the matter is that we are seriously pushing desperately hard to fix every perceived problem with our offering.
Alright, apparently I decided to get up on your soapbox. Just wanted to say thanks for the support!]]>