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Comments on: It’s the little things… http://sfdc-heretic.warped-minds.com/2006/05/19/its-the-little-things/ The Salesforce Heretic - Pushing the limits of On-Demand CRM Tue, 26 Sep 2017 10:44:21 +0000 http://wordpress.org/?v=2.0.4 by: heretic http://sfdc-heretic.warped-minds.com/2006/05/19/its-the-little-things/#comment-267 Thu, 25 May 2006 12:30:44 +0000 http://sfdc-heretic.warped-minds.com/2006/05/19/its-the-little-things/#comment-267 Apostle, I have to disagree, in part. I do believe it's a lack of communication, in Fifedog's case at least. Either a) the rep didn't read the activity/notes on the contact record SFDC has for him, or b) the person who set him up to speak didn't note it in the record in a way that would make it obvious. (For example logging a task with a subject of "Email: Hey..." that has notes on a multimillion dollar sale is miscommunication internally.) Lastly, the goal of a good CRM implementation (including buyin from the users) is such that anyone can view a record, or set of records, about an individual/company/etc and get all the relivant details on that entity with a minimum of effort. The failure of CRM happens when that data is mis-entered (my email example above) or not entered at all. Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/warped/public_html/sfdc-heretic/wp-content/plugins/codesnippet/codesnippet.php on line 260

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Apostle,
I have to disagree, in part. I do believe it’s a lack of communication, in Fifedog’s case at least. Either a) the rep didn’t read the activity/notes on the contact record SFDC has for him, or b) the person who set him up to speak didn’t note it in the record in a way that would make it obvious.
(For example logging a task with a subject of “Email: Hey…” that has notes on a multimillion dollar sale is miscommunication internally.)
Lastly, the goal of a good CRM implementation (including buyin from the users) is such that anyone can view a record, or set of records, about an individual/company/etc and get all the relivant details on that entity with a minimum of effort. The failure of CRM happens when that data is mis-entered (my email example above) or not entered at all.

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by: Apostle http://sfdc-heretic.warped-minds.com/2006/05/19/its-the-little-things/#comment-266 Thu, 25 May 2006 06:32:39 +0000 http://sfdc-heretic.warped-minds.com/2006/05/19/its-the-little-things/#comment-266 I don't think it's a lack of communication, rather the department that deals with the confrence signup's does not tell their sales reps if any of their people are coming till like the last minute. Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/warped/public_html/sfdc-heretic/wp-content/plugins/codesnippet/codesnippet.php on line 260

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I don’t think it’s a lack of communication, rather the department that deals with the confrence signup’s does not tell their sales reps if any of their people are coming till like the last minute.

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by: Fifedog http://sfdc-heretic.warped-minds.com/2006/05/19/its-the-little-things/#comment-262 Wed, 24 May 2006 06:20:06 +0000 http://sfdc-heretic.warped-minds.com/2006/05/19/its-the-little-things/#comment-262 Indeed... and hows this for a little thing. My rep IM'd me today and said, "hey I see you're registered to for the AppExchange Dev conference, see you there" I replied... Yeah.. I'm speaking. Her reply: oh... I feel dumb. It appears SFDC doesn't really have a good handle on letting their reps know what their customers are envolved with, only that they're going. Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/warped/public_html/sfdc-heretic/wp-content/plugins/codesnippet/codesnippet.php on line 260

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Indeed… and hows this for a little thing. My rep IM’d me today and said, “hey I see you’re registered to for the AppExchange Dev conference, see you there” I replied… Yeah.. I’m speaking. Her reply: oh… I feel dumb.

It appears SFDC doesn’t really have a good handle on letting their reps know what their customers are envolved with, only that they’re going.

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by: Apostle http://sfdc-heretic.warped-minds.com/2006/05/19/its-the-little-things/#comment-249 Sun, 21 May 2006 09:20:38 +0000 http://sfdc-heretic.warped-minds.com/2006/05/19/its-the-little-things/#comment-249 Everyone in my company got that, email but we're all being moved to NA4. Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/warped/public_html/sfdc-heretic/wp-content/plugins/codesnippet/codesnippet.php on line 260

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Everyone in my company got that, email but we’re all being moved to NA4.

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