I have to disagree, in part. I do believe it’s a lack of communication, in Fifedog’s case at least. Either a) the rep didn’t read the activity/notes on the contact record SFDC has for him, or b) the person who set him up to speak didn’t note it in the record in a way that would make it obvious.
(For example logging a task with a subject of “Email: Hey…” that has notes on a multimillion dollar sale is miscommunication internally.)
Lastly, the goal of a good CRM implementation (including buyin from the users) is such that anyone can view a record, or set of records, about an individual/company/etc and get all the relivant details on that entity with a minimum of effort. The failure of CRM happens when that data is mis-entered (my email example above) or not entered at all.
I don’t think it’s a lack of communication, rather the department that deals with the confrence signup’s does not tell their sales reps if any of their people are coming till like the last minute.]]>
Indeed… and hows this for a little thing. My rep IM’d me today and said, “hey I see you’re registered to for the AppExchange Dev conference, see you there” I replied… Yeah.. I’m speaking. Her reply: oh… I feel dumb.
It appears SFDC doesn’t really have a good handle on letting their reps know what their customers are envolved with, only that they’re going.]]>
Everyone in my company got that, email but we’re all being moved to NA4.]]>