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Salesforce Heretic » 2006 » December

December 9, 2006

Thinking Outside the Box… The Whitebox….

Filed under: The Heretic, Salesforce.com, The Soapbox — heretic @ 11:52 pm

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Occasionally I stumble upon polarizing issues, and then promptly beat them into submission on this blog. I’ve got some pet peeves (yes, I have stupidpeopleitis… therapy helps… a little…), and some easy targets (outages), and whatnot. I didn’t start this blog as a popularity contest… I’m quote happy being a ‘behind-the-scenes’ guy. Hard to believe, I know…. In the last few weeks I’ve been getting more and more emails and I was perusing some interesting ideas over on the idea exchange earlier today and it all came together:

If Salesforce.com is selling Customer Relationship Management software (it’s core business by any definition) they why do they constantly hinder the users efforts to maintain a good (clean) relationship by ‘branding’ all over the place?

Case in point - if you’re a Bandwidth.com customer, do you really care if Bandwidth.com uses Salesforce.com? Do you care of Cisco does? Does their use of Salesforce.com make Cisco’s routers more stable, Bandwidth.com’s VoIP service sound clearer? Should the fact that your company uses Salesforce.com change the way your customer should interact with you? (more…)